Privacy policy

1. What this policy covers

This policy covers information you provide through LanePursuit’s contact form, consultation request form and optional AI needs advisor. LanePursuit provides shipper research and prospecting support; a consultation request is not a confirmed appointment or a freight booking.

2. Information you provide

Contact enquiries collect your name, work email, company, optional company website and the details of the shippers or prospecting support you are interested in.

Consultation requests also collect the selected service, preferred date and time, time zone and prospecting goals. The saved record includes a submission identifier and creation time.

The needs advisor receives the description you choose to enter. Please avoid sharing passwords, payment details, sensitive personal information or confidential information about other people.

3. How your information is used

• To understand your enquiry and assess whether LanePursuit’s services are a fit.
• To respond, discuss a potential service scope and arrange a consultation.
• To retain a private record of the enquiry and related follow-up.
• To validate submissions and help prevent spam or misuse.

Submitting a form requests a response to that enquiry; it does not by itself request a newsletter or marketing campaign.

4. Private storage and email notifications

Submitted enquiries and consultation requests are saved in a private database on Lovable Cloud. Visitors cannot publicly read these records. An owner notification containing your submitted details is sent to sales@lanepursuit.ca through Lovable’s managed email service. Your email address is used as the reply address so LanePursuit can respond.

An enquiry remains saved if an email notification fails. Copies may also exist in the receiving mailbox and in service-provider backups or operational records.

5. Optional AI needs advisor

If you use the advisor, your description is sent through Lovable’s AI Gateway to an AI model provider to generate a service suggestion and an enquiry draft. A generated suggestion is not a quote, a guarantee or a confirmed booking.

Generating a draft does not automatically submit an enquiry. You can review and edit it before choosing to send the contact form. The AI service providers process the description under their applicable terms and privacy practices.

6. Service providers and security

Hosting, database, email and AI providers process information needed to operate these features. Providers may process or store information outside your province or country, where local laws may apply. No specific data-residency promise is made in this draft.

The website uses server-side validation and restricted access to stored enquiries. No online service can guarantee absolute security. Any additional sharing, retention or tracking practices should be confirmed by LanePursuit before this policy is finalized.

7. Retention

This draft proposes keeping enquiry records only for as long as reasonably needed to respond, manage the business relationship, address disputes or satisfy applicable legal requirements. The website does not currently apply an automatic enquiry-deletion schedule. LanePursuit should confirm its retention period and deletion process before adopting this policy.

8. Access, corrections and deletion requests

To ask about your information, request access or correction, or request deletion or an end to enquiry follow-up, email sales@lanepursuit.ca. Identify the enquiry using the email address you submitted, but do not send identity documents unless requested through an appropriate secure process.

Requests may require identity verification and may be subject to applicable legal requirements or permitted retention. Your rights depend on the laws that apply to you.

9. Website technologies and changes

The website and its providers may process technical information necessary to deliver and secure the service, such as network request details. This draft does not assert that the website is cookie-free or that no technical logs are kept. Any analytics, advertising or optional tracking should be reviewed and disclosed before use.

LanePursuit may update this policy to reflect changes to its practices. The date and review status at the top of this page identify the current version.